Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed, and another email with tracking once it ships.

Delivery times (United States)

Most U.S. orders arrive within 5–10 business days after processing. Delivery times are estimates and may be longer during holidays or because of carrier delays.

Shipping rates

Shipping rates and any free-shipping offers are shown at checkout before you pay.

International shipping

We ship to select countries outside the U.S. Delivery times vary by destination. Any duties or import taxes will be shown at checkout when available. Otherwise they may be collected by your local customs office.

Multiple packages

Some items ship from different warehouses, so your order may arrive in more than one package. You'll receive tracking for each package.

Wrong address

Please double-check your shipping address at checkout. Email us right away if you notice a mistake, because we can only update the address before the order ships. We're not responsible for orders delivered to an incorrect address that was entered at checkout.

Lost or stolen packages

If tracking shows your order was delivered but you can't find it, check with neighbors and your building's mailroom first. Then email us within 14 days, and we'll work with the carrier to help resolve it.